Service

Connect and customize service engagements

Personalize your service engagements across any channel. Oracle Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.

Modules

  • Customer self-service
Customer self-service

Automate common customer service requests

Help customers get answers faster, free your agents to handle more complex tasks, and reduce cost with self-service tools.

  • Build and deploy a branded customer help center to assist with common questions and initiate digital messaging conversations.
  • Curate and publish helpful knowledge articles, how-to videos, technical schematics, product manuals, and other useful artifacts for solving issues.
  • Let digital assistants drive rich conversational experiences with customers and service automation tools to deliver outcomes compliant with your business rules.
  • Automatically transfer escalated requests from self-service channels to live agents, preserving context and conversation history and eliminating the need for the customer to repeat information.

Modules

  • Customer self-service

    Automate common customer service requests

    Help customers get answers faster, free your agents to handle more complex tasks, and reduce cost with self-service tools.

    • Build and deploy a branded customer help center to assist with common questions and initiate digital messaging conversations.
    • Curate and publish helpful knowledge articles, how-to videos, technical schematics, product manuals, and other useful artifacts for solving issues.
    • Let digital assistants drive rich conversational experiences with customers and service automation tools to deliver outcomes compliant with your business rules.
    • Automatically transfer escalated requests from self-service channels to live agents, preserving context and conversation history and eliminating the need for the customer to repeat information.